Terms and Conditions

These terms and conditions contain legal obligations. Please read these terms and conditions carefully before using this site.

DISCLAIMER

You expressly understand and agree that: (a) this site and any of the services are provided on an "as is" and "as available" basis and that this site makes no warranties, representations or conditions (as used in this section "warranties") of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement and that any such warranties are hereby expressly disclaimed, and (b) this site specifically makes no warranties that a it or any of its services, including any content, information, products or services obtained from or through the use of this site or any of the services, will be provided on an uninterrupted, timely, secure or error-free basis or that such services or the results derived therefrom will meet your requirements or expectations.

BILLING INFORMATION VERIFICATION

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Customer Service will attempt to contact you, using the information provided at the time of purchase. If Customer Service is unable to reach you after its initial attempt, Customer Service may cancel your order and may sell your tickets to another customer without further notice.

PRICING AND OTHER ERRORS

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: The Promoter will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.

UNLAWFUL RE-SALE OF TICKETS

Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Promoter, provided that even if such consent is obtained, any use of Event Promoter's trademarks and other intellectual property is subject to the Event Promoter’s consent.

PERFORMERS/ARTISTS/ACTS/PLAYERS SUBJECT TO CHANGE

Performers, Artists, Acts, Players are subject to change or cancellation at any time without notice. No refund will be owed if any performer, artist, act, player or any other scheduled performance, person or group is changed or canceled and the event still occurs.

NO REFUND OR EXCHANGE

All purchases are non-refundable and not able to be exchanged. Notwithstanding, some promoters have different rules regarding the ability to refund and/or exchange your purchased tickets. Please refer to each event site for specific exclusions.

RAIN OR SHINE

Unless otherwise determined by the specific event promoter, all events are considered RAIN or SHINE. No refunds will be given due to inclement weather.

CANCELLED/POSTPONED EVENTS

Occasionally, events are canceled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us. If a refund is issued, then the Promoter will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket, and the holder of the ticket will not be able to physically present it for a refund. 

Customer Service typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. Customer Service is not obligated to issue a refund except to the extent that the promoter, team or venue responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the ticket funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

LIMITATION OF LIABILITY

You expressly understand and agree that in no event shall this site, including its affiliates and licensors, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether this site had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of this site, or (b) any unauthorized access to or modification to any of your content or transmissions, or (c) any other matter relating to this site or any of the services.

LOUD MUSIC AND SPECIAL EFFECTS WARNING

All or designated areas of the Venue during the Festival may be subject to extremely loud music and sounds, as well as, strobe, hydro, pyrotechnic, animatronic, lighting and other special effects, including flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections and fireworks. Women who are pregnant and individuals who suffer from certain health conditions, including seizures, light sensitivity or any other health condition that could be aggravated by these special effects should consider this warning before attending the Festival, as such special effects may cause or induce seizures, diminished or hearing loss and other health conditions.

NO ILLICIT DRUGS; NO WEAPONS

The Venue maintains a zero-tolerance policy regarding the illegal or illicit drug use at the Venue or otherwise during the Festival. You knowingly, intelligently and voluntarily consent to be searched by the Venue for the presence of illegal or illicit drugs, weapons and/or other prohibited items prior to or during Your presence at the Festival or Venue and agree that the discovery of any prohibited items shall constitute a violation of VENUE’s anti-drug policies and shall correspondingly give VENUE the right to immediately revoke Your License to access the Venue, to attend the Festival and to deny You any future admission to the Festival or Venue without any legal or financial liability to You. In exchange for additional consideration, the receipt and sufficiency of which is acknowledged by You and VENUE, You correspondingly agree to defend, covenant not to sue, indemnify, save and hold harmless and forever release, Indemnitees for any losses, whether personal injury or property damage, resulting from or relating to Your illicit drug use, Your use of weapons or anything in violation of these terms and conditions.

PROHIBITED ITEMS AND ACTIVITES

The following items and activities are strictly prohibited at the Festival: the use of cameras, video or audio recording equipment; outside food or beverages; unauthorized vendors or performers; handing out fliers or leaflets; pets; oversized bags (permitted bags will be subject to search); skate boards, roller skates, bikes or the like; wagons; fireworks; radios or other music players; placards or signs; illegal conduct of any kind; conduct that unreasonably interferes with the enjoyment of the Festival by others or poses a threat to public safety, as determined in the sole discretion of VENUE. VENUE reserves the right to terminate Your License to the Venue at any time if You engage in any prohibited activities.

MARKETING

The Promoter/Venue Operator may use the ticket holder’s image or likeness in any live or recorded video display, picture, publicity material, or website.

APPLICABLE LAW

Any legal or equitable claim that may arise from participation in the above shall be resolved under Illinois law.